Shipping & Return Policy
Free Delivery to European Union Countries
We’re thrilled to offer free shipping to all European Union countries for your convenience. No matter where you are within the EU, we’ll cover the shipping costs to ensure your order reaches you without any extra charges.
Delivery Time
Your satisfaction is our top priority, and we aim to get your print-on-demand clothing to you as quickly as possible. Our estimated delivery time within European Union countries is up to 10 – 21 business days from the date of your order. Please note that this time frame may vary based on factors like order volume, the complexity of the items you’ve ordered, and your exact location.
Please note, that delivery time also includes the production time of the product.
If you have any concerns about the delivery time or require expedited shipping, please contact or customer support team at [email protected] before placing your order. We’ll do our best to accommodate your request.
Return Policy
At mishumi, we want you to be completely satisfied with your purchase. You always can return your purchase within 14 days since you received them.
To make your shopping experience as smooth as possible, we kindly encourage you to carefully consult our size guide and product descriptions before making a selection, to avoid unnecessary returns. Our goal is to help you find your perfect fit and ensure that your experience with us is seamless and enjoyable.
If you encounter any issues with your print-on-demand clothing, please refer to the following guidelines for returns:
Defective or Damaged Products
If you receive a product that is defective or arrives damaged, we sincerely apologize for the inconvenience. In this case, please follow these steps:
- Contact our customer support team at [email protected] within 7 days of receiving your order.
- Provide a clear description of the issue and attach photos or other relevant evidence to help us assess the problem.
- We’ll review your case and, if applicable, provide you with instructions on returning the defective or damaged product.
Non-Defective Returns
If you decide to return a product for reasons other than defects or damages, please follow these steps:
- Contact our customer support team at [email protected] within 14 days of receiving your order.
- Our team will guide you through the return process and provide you with the necessary instructions, including the return address.
- Please note that for non-defective returns, the product must be in its original condition, unworn, and with all tags and packaging intact. We reserve the right to deny returns that do not meet these criteria.
Return Shipping Costs
For non-defective returns, customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your product.
We appreciate your understanding and cooperation in adhering to our shipping and return policy. If you have any questions or require assistance, please don’t hesitate to reach out to us at [email protected]
About International Shipping
Conditions for Delivery Outside of Europe:
For deliveries outside the European Union, please be aware that additional costs may be incurred. These costs may include, but are not limited to, customs duties, taxes, and import fees imposed by the destination country. These charges are beyond our control and are the responsibility of the customer.
Thank you for shopping with Mishumi!